If an employee has done something which could amount to misconduct, then the last thing you want is for that employee to attempt to wriggle off the hook because you have made a procedural mistake by suspending the employee from work.

Your terms of business is the most important document in your business. It dictates how you interact with your customers…and it’s your customers that make you money.

How would you feel if someone broke into your house and stole your TV, stereo, DVD player, furniture, CD collection and some very personal items of jewellery?

This may seem like an obvious strategy, but one which many businesses neglect to their downfall. By a system, I mean having a process for collecting unpaid fees.

With commercial vacancies in New Zealand’s main commercial centres tipped to go above 10%, many businesses may be tempted to get bigger or better premises, or open up new offices to take advantage of lower rents.

Since Martin sold his stereo to consumers (and not businesses) his sales were governed by the Consumer Guarantees Act (CGA).